FAQ

When Does My Order Ship ?

We ship out bi-weekly, on Fridays.

Are UR books available worldwide?

Yes*.

(*The USPS is temporarily suspending international mail acceptance for certain destinations due to impacts related to the COVID-19 pandemic and other unrelated service disruptions, please check here if your country is on the list before ordering.)

Can I order a whole set or order for my institution?

We'll be glad to take your special, quantity or institutional orders. Please contact [email protected].

I’m having trouble placing my order or using the site. Whom should I contact?

Write us, [email protected]. We’ll be glad to help.

I’ve bought the book and now I don’t want it—can I return it for a refund?

Sorry, we don’t accept returns nor do we give refunds.

I would like to request for a desk copy.

E-mail /mail desk copies, on letterhead/school email system to: [email protected]. Please include the following information:

  • course name and number
  • when the course will be taught
  • the name of the professor(s) teaching the course
  • confirmation that your university bookstore has ordered a minimum of 10 units for use as a required text
  • the name of your college bookstore or purchasing office (if available)
  • the date of the order (if available)

I would like to inquire about foreign rights. Whom should I contact?

Please send us an email, [email protected].

Do you accept submissions?

Please check here for call for ideas and contact information.

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